Returns & Exchanges

Didn't the product meet your expectations?

Here you can find information on how to make a return and what happens once you've sent it back. You have 14 days from the day you received your package to decide whether you'd like to keep your products.

How to make a return:

Contact us at [email protected]. Please label your email with "RETURN" in the subject line, and include your order number and the products you wish to return. We will then email you instructions for how to make a return.

What happens next?

Once we have registered your returned items, we will inform you via email. We will then refund your payment if you've already paid. If you chose to pay by invoice and returned your items within the return period, you do not need to pay the invoice, but we recommend pausing the invoice in the Klarna app or by contacting Klarna.

Please remember that it can take up to 3 weeks for the return package to reach us and be processed at our warehouse during high-demand periods. We appreciate your patience as we work to process your return as quickly as possible.

To exercise your right of withdrawal, the item must be returned in new condition, in its original packaging, with all tags and labels intact and attached to the garment.

Frequently Asked Questions

I’m making a return and wonder if I need to pay my invoice?

• If you purchased on invoice and are returning your entire order, you do not need to pay your invoice. We will credit (remove) the products you return from the invoice as soon as we receive your return. If your due date is approaching and you’re worried we won’t process your return before the invoice is due, you can pause your invoice via Klarna by calling 08 120 120 10.

I ordered multiple items and want to return part of my order. What should I do with the invoice?

• You should pay for the items you keep on the invoice you received, before it is due. A new invoice will not be issued. Once we receive your return, we will remove the returned items from the invoice.

I’ve already paid at the time of order. I now want to make a return and wonder how long it takes to get a refund?

• From the date we receive your return, it can take up to 14 days for your refund to be processed. Please note that during high-demand periods, it may take up to 3 weeks for us to handle your return. The refund will be managed by Klarna, and for details on how the refund process works or for any payment and refund inquiries, you can contact Klarna at +46 8 120 120 10.

Information Regarding Your Right of Withdrawal

You always have a 14-day right of withdrawal in accordance with applicable consumer protection legislation. This means that you, as a customer, have the right to cancel your purchase by notifying us within 14 days from the day you or your representative received the ordered item (the withdrawal period).

The item must be returned to us as soon as possible, and you as the customer are responsible for ensuring that the return reaches us no later than 14 days from the date you informed us that you are exercising your right of withdrawal. The item should be sent back well-packaged, in good condition, and in its original packaging if applicable.

The Swedish Consumer Agency has created a withdrawal form that you can also use to cancel an agreement. You can find their withdrawal form here.

Please note that, for hygienic reasons, we do not accept returns of body care products and bikinis/underwear.

Exchanges

We do not offer exchanges. If you would like to exchange your item for a different size or color, simply return the unwanted item and place a new order for the item you wish to receive instead.