Did the product not meet your expectations, or do you want to change the size or color?

Here you can find information on how to make a return and what happens when you have sent a return or made an exchange. You have 14 days to decide whether you wish to keep your products, counted from the day you received the package.

How to make a return:

1. Click here and log in to request a return slip.

2. A separate email from us is sent out with a return slip and return instructions.

(Didn't receive an email in your inbox? Please check your spam folder.)

3. Go to your nearest postal agent to hand in the return. Please ensure the return address is as below:

Dennis M AB
Box 48
711 21 Lindesberg
Sweden

When we have received and registered your returned goods, we will inform you of this via e-mail. We will then refund the money to you if you have already paid, minus the cost of return shipping which is SEK 69. If you have chosen invoice payment and made your return on time, you only need to pay SEK 69 for the return shipping. If you are unsure whether your return will reach us in time, you can contact us at info@dennismaglic.com.

Remember that you as the customer are responsible for the return until we have received and registered it. Always save your submission receipt. It can take up to 14 days for the return package to reach us and be processed in our warehouse. In order for you to use your right of withdrawal, you must return the item in new condition, in the original packaging with any patches and labels intact and attached to the garment.

(We do not accept returns on underwear and beauty items for hygienic reasons and Mystery Bag.)

FAQ

I am going to make a return and wonder if I have to pay my invoice?

- If you have made a purchase against an invoice and are going to make a return on your entire order, you should only pay SEK 69 on the invoice, this refers to the cost of the return shipping. We credit (remove) the products you send back from the invoice as soon as we receive your return. If your due date is approaching and you are worried that we won't have time to register your return before the invoice is due, you can pause your invoice via Klarna on phone 08 120 120 10.

I have ordered several items and would like to return part of my order. What should I do with the invoice?

You must pay for what you keep on the invoice you received, before it becomes due. A new invoice will not be issued. When we receive your return, we delete the returned goods from the invoice.

I have already paid directly when ordering. I now want to make a return and wonder how long it will take to get my money back?

From the date we receive your return, it takes approx. 7 days for your refund to reach you. Please note that during peak periods it may take up to 4 weeks for us to process your return. The refund is handled by Klarna and for details on how the refund is done or questions about payment and refund, you can contact Klarna on phone 08 120 120 10.

Information regarding your right of withdrawal

You always have the right of cancellation for 14 days in accordance with current consumer protection legislation. This means that you as a customer have the right to cancel your purchase by notifying us of this within 14 days from when you or a representative of yours received the ordered item (the cancellation period).

The item must be returned to us as soon as possible, and you as the customer are responsible for ensuring that the return is received by us no later than 14 days from the date you notified us that you have exercised your right of withdrawal. The item must be sent well packaged, in good condition and in original box.

We have a return slip that you must always send with your return, and you can take out this return slip yourself when you are logged in. We would also like to inform you that the Swedish Consumer Agency has produced its own cancellation form that you can also use when you want to cancel an agreement. You can find their cancellation form here.

For hygienic reasons, we cannot accept returns of beauty products and non-sealed bikinis and underwear. Right of withdrawal/exchange does not apply to Mystery Bag.

Exchanges

If you would like to exchange your item for a different size or color, simply return the unwanted item and place a new order for the item you wish to receive instead. We offer you a free return on your first order if you choose to exchange for the same item in a different size or a brand new item at the same or higher value as your first order!